Clearing your account

A verified Winvipe Casino account pays out without delay

Every licensed casino must know who it pays, which is why we confirm your identity and usually finish within 57 hours.

Start the check

Malta Gaming AuthorityLicensed MGA/B2C/573/2009, audited by BMM Testlabs and Gaming Laboratories International

The short version

Your withdrawal is waiting on the check

One pending withdrawal is the usual reason players read this, and the table answers it plainly.

Who checks

Winvipe Casino Ltd.

Under which license

Malta Gaming Authority, MGA/B2C/573/2009

How long

57 hours

When it is mandatory

At the latest before the first withdrawal

Where to send questions

[email protected]

Minimum age checked

18+

How to pass

Your first trip through the check

This block settles the upload order, so your file clears without a second round of requests.

All four corners in frame

Photograph your identity document in daylight, flat on a table, with all four corners inside the frame. Watch the glare from a lamp or a window, because a bright patch hides the details we must read.

The one you get right twice

Send proof of address dated recently and naming the same person as your identity document. Skip the screen grab, since a full page photograph reads far better than a cropped image.

Hidden numbers, visible name

Show the payment card you use for deposits, with the middle digits and the security code covered. Card numbers stay hidden while the name and the last digits confirm who owns it.

One quiet wait, then approved

Leave your file open for 57 hours and skip a duplicate upload, because a second copy only resets the queue. Watch your inbox and reply to any query the same day.

Camera ready

Send the three papers we can read

Reach for this list while your camera is out and before anything goes to the check queue.

Photo ID

ProvesYour name and date of birth

Must showAll four corners, full face, readable text

Proof of address

ProvesWhere you actually live

Must showFull page, recent date, same name

Payment card image

ProvesThe card paying your deposits

Must showName and last digits, middle hidden

Why now

When does verification come up?

Our licensed setup means the check can land earlier than you expect, so keep your papers within reach.

Signed up, then flagged

Details you entered at sign-up that disagree with your photo ID send the file to a manual review, so we ask for the document itself to settle it.

First payout review

Cashing out for the first time opens the full check, because the license obliges us to confirm identity before any payout leaves the account.

Under suspicion, then cleared

Where the legal age of 18 is in question, we ask for a photo ID to confirm it before the account goes further.

Unusual account activity

A deposit or withdrawal well outside your usual pattern prompts a closer look, so we request documents plus a short note on the money's origin.

Show us where the money comes from

Holding license MGA/B2C/573/2009 from the Malta Gaming Authority means the casino must know where deposited money originated. Consider it routine paperwork against money laundering, not a doubt about you; most players simply send a payslip or a bank export and move on.

One or two of these usually answer the question in full:

Recent payslips from your employer
Bank statement showing the deposit
Savings account summary
Sale contract or receipt
Pension or benefit statement

A small fix, not a fresh start

Resending one clear copy usually settles it, and the verification team reads every upload within hours.

A current address proofAccounts opened with an address paper older than the window we accept are sent back, because the check confirms where you live now, not where you lived. Pull a bill issued in the last few months Send the whole page, edges included

Past its expiry dateIdentity papers carry an expiry date for a reason, and an expired passport or licence cannot support a check on who you are today. Apply for a replacement before you upload Send the new document once it arrives

Spelling and address gapsNames spelled differently, a shortened first name or an old address on the account will stall the check, because two records must agree word for word. Compare your ID to your profile fields Ask support to correct the account

At the waiting stage

What the check needs from you

Read this while a payout sits pending, or before your first upload clears.

Which licence does Winvipe Casino hold, and what is the number?+

Winvipe Casino Ltd. runs on a licence from the Malta Gaming Authority, number MGA/B2C/573/2009. That licence has been in place since 2009 and sets every check described on this page. Nothing here is house policy invented on the spot.

Is my ID and address file encrypted when I upload it?+

Yes. Everything you send travels over 128-bit SSL encryption, the same layer that protects payments on the site. Access stays limited to the team that clears the check, and audits by BMM Testlabs, Gaming Laboratories International and SIQ sit behind the wider platform.

How soon after joining will you ask for my documents?+

Expect the request at the latest before your first withdrawal leaves the account. Winvipe Casino may also ask at registration or straight after the first deposit, so uploading early saves a wait later. Do not play or deposit on the assumption the check will be skipped.

What does a source of funds question actually mean for me?+

It is a routine step the Malta Gaming Authority licence requires against money laundering, and it is not an accusation. Answering it plainly means naming where the money in your account came from, such as salary or savings. Every licensed operator runs the same check on some players.

Does a name change on my ID cause trouble for the check?+

It does not block the account, but the papers must match each other. Send the photo ID in your current legal name together with proof of address carrying that same name. Write to [email protected] if a certificate of name change needs adding to your file.